SnoWhite Five Star Service
Our Five Star Service sets SnoWhite Linen apart from all other linen rental companies. Our people make the difference. From our President, Managing General Partner, Customer and Service Representatives, to our Route Drivers, all of our team members are dedicated to providing each of you personalized outstanding service tailored to your needs. You are not just an account number to us. We have a team dedicated to ensure you have the linens you need when you need them.
To better understand your needs, we strive to hire service team members that have a restaurant, service or hospitality background. We know if our team members have worked in the hospitality business, they will understand your challenges and issues and be ready to help. We have people and systems in place to proactively manage your account. Our teams provide exceptional service you'll have to experience to believe. We have people who work for you, providing service programs and simple clean invoicing allowing you to focus on your core business.
When dealing with last minute changes to your functions, you have a lot of other things to worry about other than making sure your linen requirements are fulfilled on time. Our team members are constantly checking on our service levels to making sure your needs are met. If issues arise, we are staffed to get things on track quickly.
Check out our Five Star Service programs.
Customer Care Program
We don’t wait for problems to occur. We have the people and systems in place to proactively manage your account. We care that your service is the best.
We schedule an initial customer account review within the first two weeks of service to make sure everything is just right. Your sales representative, route driver and service team meet with you to review delivery schedule, products and inventory levels.
To ensure your service remains the best in the business, our service teams schedule follow on customer account reviews to assess how well we are meeting your needs.
Periodically, we conduct brief telephone surveys to assess your level of satisfaction with our service.
Cost Control
Controlling linen cost is more that just getting the best price. It’s about getting the correct amount of product to you on your scheduled delivery. Controlling your inventories goes a long way to controlling your linen costs. That’s why, as part of our Five Star Service, we periodically review with you your linen inventory requirements.
